Q: I tried to convert a foreign language dictionary or eBook, but it either
came up with an error or didn't work properly.
A: This is a known issue with Convert LIT.
Q: I sent you an email but got no reply.
A: You should check the following things:
- Are you using the new email address of drs@convertlit.com?
Emails to the old address will likely either be ignored or be answered with our EUCD
compliance notice, starting October 31st.
- Did you turn off HTML email? If you're using Outlook Express, check the Send tab in Options.
Make sure it is set to "Plain Text".
- If you're reporting a bug or problem with Convert LIT, you should make sure to include
as much information as you can - for example, what other programs were running at the time,
the command you used with Convert LIT, what version of Microsoft Reader you have installed,
what eBook you were trying to convert, what version of Windows you are using, and so on. If
you believe it may be of help, you can also send a screenshot, but you should make sure that
you either save it in JPEG format or compress it in some other way, otherwise it will turn
out quite large and it will be difficult to send by email.
Q: I want to send you some information or files, but I'm concerned about security. Do you have
a PGP key?
A: Yes! You can download our current PGP public key
here - it's possible that this may change in the future to reflect our new email address.
Q: I'm running the latest version of Reader and Convert LIT, my Reader has been properly
activated, and the eBook I'm trying to convert was purchased on this system, but when I use Convert
LIT it just freezes or stops working. I'm using Windows 98.
A: This older problem with Convert Lit 1.5 should be addressed in version 1.8. For historical reasons, I still provide this link to
an older version of Convert LIT.